Resolution vs Status Category
The Jira properties resolution and status category Done of an issue are not the same and tracked differently by Epic Sum Up. Below will be explained which progress bar uses what and how.
The status category is tracked by our status category progress bar. It visualises how many issues are To Do, In Progress and Done.
The resolution status of an issue is tracked by two of our progress bars: completed issues and custom numerical ones.
The completed issues progress bar visualises the number of issues resolved vs unresolved. What’s important to know here is that the workflow status Done is not the same as resolved. Both are different properties but can be linked to each other.
The custom numerical progress bars visualise issues resolved vs unresolved, weighted by the value of your choice (e.g. story points, business value etc).
If any of these progress bars show issues unresolved but with a Done workflow status you can check this Jira configuration.